"The Subaru I bought from you is running well and I will shortly be bringing it in for service. As you know, this is not the first vehicle I have purchased from Morrell Motors and my reason for coming back to you is very simple.
Firstly, your family business has a great reputation and that can only have been achieved by long term customer satisfaction and the level of service you provide. That extraordinary service is not only obvious at your sales yard, but also in the workshop. Nothing, it seems, is too much trouble.
Secondly, and unusually, your warranty is an honest contract. Any minor problem has never been questioned, is promptly handled and at no cost to me. In this day and age of suspect advertising, your word is truly your bond.
Lastly, I suggest you think twice about spending too much money on large media campaigns. I say that because most Taupo residents understand yours is a complete package and is not a full page of extravagant claims that are rarely met."
Congratulations to you and your team.
Bill Clague – Turangi
Subaru Legacy 2.0I B-Sport
"I was looking on Trade Me for a replacement round-towner for my company and found just what I was looking for at Morrell Motors in Taupo – a SMART BRABUS, small, peppy and an ideal attention grabber for the company. It had only been placed on the Trade Me site a few hours before I started looking – karma!
Playing Ping Pong e-mail negotiations with Mark, the sales manager at Morrell Motors and a most obliging chap, a tentative deal was made. So up-to Taupo I drove to be met by Mark with the fully groomed and serviced Smart car sitting well displayed on the most prominent area of the forecourt. Morrell Motors is a family business and is the Mercedes-Benz local service agent as well as other top car brands for the Taupo area. It is kept spotless both showroom, forecourt and service area a pleasure to visit.
After a test drive the purchase was formalised and a trade in price agreed with no problems incurred for either party. Mark arranged the transfer of the personalised plates CR8NRG and back to Wellington I drove, very pleased with the deal done and the service provided by both Mark and the team at Morrell Motors. Since then Mark has been most obliging in obtaining a replacement key from Mercedes-Benz in Europe.
I could not fault the service and would recommend them to anyone needing quality service."
Lew Horne – Wellington
"To Mark, Garry and the team at Morrell Motors Taupo.
A sincere heartfelt thank you for the recent exemplary experience afforded us in the sale of our Campervan, Mitsubishi Lancer and purchase of our Subaru Outback 3.0R.
Your attention to communication, presentation, perseverance and care in the sale of the Campervan without prejudice of purchasing a vehicle from you made us feel personally valued.
Mark THANK YOU your product knowledge and understanding of our requirements in upgrading to a 4WD from the immaculately prepared stock allowed us great choice resulting in a purchasing decision of enviable competitive ownership of the 3.0R. Just great!
After sales service has made us feel valued, dealt with promptly and reassuringly honest.
Garry THANK YOU for the friendly timely workshop experience last week, much appreciated.
TEAM MORRELL MOTORS, please feel free to use this letter however you feel appropriate.
TAUPO can be proud of the SUBARU DEALERSHIP.
Peter & Nely Haden – Taihape
Subaru Outback 3.0R
Anamata CAFE purchased two vehicles from Mark Morrell at Morrell Motors – not because we needed two but because the first one was involved in an accident and then had to be replaced. In our Youth Health service the car is driven many kilometres by a variety of drivers; we needed lots of space for classroom equipment and to take passengers, Mark’s suggestions were sensible and cognisant of our needs. The quality of the cars and of the after sales service exceeded our expectations.
Mark’s level of service; his honest, open and direct communication and his willingness to listen to our requirements were all exemplary. Mark was open about the trade in we would get and realistic about the funding a not for profit organisation has.
We have no hesitation in recommending Mark at Morrell Motors, his manners and customer service are second to none.
CAFÉ – Taupo
Toyota Corolla GL
“For customer satisfaction, I soundly endorse Morrell Motors for service second to none.
The car I purchased arrived to me exactly as portrayed on your computer advertisement.
On a personal level, you were polite, fair, and considerate and what you said you would do you did promptly.
Because of your expertise and efficiency, and considering the transaction took place long distance the total experience was for me, pleasant and relaxed."
John King – Nelson, South Island
"We moved to Taupo in September 2013 and on our top priority was hunting for a car. We were recommended by a friend to approach Mark as they had a fantastic buying experience too.
On our first meeting we immediately felt comfortable with him as he was not at all pushy and was very honest in recommendations with what we required as a family with 2 young kids. Mark showed a lot of empathy for our situation instead of brushing us off as we were brand new to New Zealand and we would need to establish credit history before we could purchase a vehicle through financing. He gave us some suggestions for us to explore and at the end the best option was for us to make a withdrawal from our overseas bank and wire it over.
We are so grateful for Mark to hold the Subaru Forester for us after placing a deposit whilst we went through a painful and time consuming process with the banks. Mark was so patient with us and we couldn’t be more thankful. Finally we got the car! Mark even went out of his way to drive the car over to our house and help me fit the baby capsule and booster seat for my kids. And till this day, if we had any issues or concerns he is always so approachable, sincere and would bend over backwards to help. Overall, we are really happy to have purchased our car from Morrell Motors and we will not hesitate to go to Mark again for our second car and would be happy to recommend Morrell Motors to our friends."
Paul & Katherine Froggatt – Taupo
"I find Mark absolutely amazing to deal with he knows all the right questions to ask so that he can ensure you get the perfect vehicle, I have purchased two cars through Mark and have been extremely happy with both, l loved my little swift it was perfect, then when I had my beautiful daughter Mark then gave me a great trade and put me in the perfect car for my family. Mark and the team at Morrell Motors give a professional, friendly and best part of all a really personal experience from a warrant to purchasing a new car I would highly recommend them they are 5 star."
Stephanie Grey – Taupo
Suzuki Swift & Toyota Avensis 2.0 Wagon
“About 6 months ago we stayed overnight in Taupo, we decided to check out the car yards as we were looking to replace our ‘people mover’ Morrell Motors was our last stop. We were told that they direct import vehicles and we were assured they could get us exactly what we wanted. As we felt very comfortable and confident with Mark, we decided to go ahead and filled out the paperwork, then continued on with our trip. Within a couple of days Mark had found a couple of vans that fitted our requirements, we chose one and Mark did the rest. We were amazed how quick and easy the whole process was. It took around 6 weeks for it to arrive in Taupo, then Morrell Motors made sure everything was how it should be. Mark had said they would deliver it to our door, at no cost to us, but we decided to meet halfway. We were more than delighted with the van when Mark arrived. It was in absolutely perfect condition. We have had no problems with it since and would have no hesitation in recommending Morrell Motors to anyone wishing to have a vehicle imported. Thank you Mark it was such a pleasure dealing with you and we hope we can do it again some time.”
Christine and David Drysdale – Eketahuna
Toyota Estima Aeras V6
“When looking on Trade Me to change my vehicle, I found Morrell Motors website. They appeared to have some interesting stock so my wife and I made a trip to Taupo. We were unsure of what we wanted exactly, apart from needing a vehicle with good economy around town and in the country and with a boot large enough for two sets of golf clubs! After speaking with Mark on the car court, he suggested we took a test drive in a VW Golf. We respected his opinion immediately as we took an instant liking to him, but unfortunately he did not have a Golf for us to test drive. Mark suggested that, if we liked the performance of the Golf, he would be happy to import one which was to our specifications i.e. Model, price, colour, upholstery, mileage etc. giving him a lead time of 6 weeks delivery. We agreed to this and were totally confident to put this in Mark's hands as we had already assessed him to be an honest and reliable person to deal with. We are delighted with the car and when, or if, I want a change of car, I will have no hesitation in returning to Morrell Motors to do so. Thank you Mark!”
Adrian & Vanda Thrupp – Tauranga
Volkswagen Golf TSI
“I have been a customer of Morrell Motors for more than twenty years and have enjoyed being involved with a family business in Taupo. Five years ago I bought from them a Mercedes C200 Coupe and have just replaced it with a 4 door C200 which at Mark's suggestion they imported for me. It was delivered just four weeks after being purchased at auction in Yokohama and arrived in as-new condition. My dealings with Morrell Motors have been most satisfactory. Mark is helpful and honest and I recommend him to anyone thinking of importing a vehicle.”
Alistair Hobson – Taupo
Mercedes-Benz C200 Coupe & Mercedes-Benz C200 Sedan
“After looking around various car sales businesses looking for a vehicle in November, Morrell Motors, was the only company that actually offered to get me the car I wanted. I already knew of their company longevity and loyalty through a friend, and did not hesitate to take up their offer. Mark has given very professional and courteous service to me, and kept me informed throughout the process of importing ‘my’ vehicle. It was an amazing feeling to know I could sit back and someone else was doing all the hard work to make the right vehicle available to me. I just had to turn up on the day it was ready to drive away. I was confident that it would be a quality car and in the condition they had described. Thank you Mark, and thanks to your team at Morrell Motors – I’m just so happy with my vehicle. I haven’t had it a month yet but have already driven 2,000km’s; it hum’s along! (My Great Dane sleeps in the back very relaxed.)"
Carolyn Gattsche – Mangakino
Mitsubishi Outlander 4WD
"I would like to take this opportunity to say that the quality of service offered by Mark and Morrell Motors has been highly impressive. Every aspect of your service has been outstanding and every member of staff has been courteous, polite and reliable, I am continually impressed by the excellent service that Morrell Motors provides. It makes a pleasant change to deal with a company that takes pride in providing a first class service. I have no problems at all in recommending your company."
Andy & Louise Brown – Taupo
"I was very impressed by Morrell Motors. There was none of the pushy salesmanship I've experienced with other car dealers. Questions were answered clearly and I wasn't placed under any pressure either to make a quick decision or to spend beyond my budget. Also, because I didn't have my own transport at the time, Mark delivered the car to me, 20 kilometres outside Taupo. I've had no problems with the vehicle in the three months since I bought it and I'll certainly take it to Morrell for servicing."
Kenneth Panton – Reporoa
Honda CRV IL-D 4WD
"I recently purchased a Subaru Outback from Morrell Motors and I thoroughly enjoyed the whole experience it was by far the best car buying experience I have had. At no time did I feel pressured to buy any car from Mark. I found Mark and everyone we dealt with very helpful, friendly. They were happy to answer any questions I had and were helpful with any requirements I needed. I would have no problem recommending Morrell Motors to anyone and have done with family and friends. I look forward to future dealings with the team as I will be getting all my WOF’s and car services done at Morrell Motors."
Natalie Taft – Mangakino
Subaru Outback 2.5I
My Wife and I were very satisfied with the service that you and your company provided for us. We found your salespeople very helpful and not at all pushy, which we appreciated.
We are very pleased with the Subaru Outback, which has proved to be an excellent motor vehicle. After owning a CRV for many years we have appreciated the Subaru’s cornering ability and its power when needed.
It was a pleasant experience dealing with you.
Thank you once again."
Warwick Heal – Collingwood, South Island
Subaru Outback 2.5I
"Good Morning Mark,
Thank you for the email last Wednesday. We were very impressed with the effort made to present our camper for sale in the most professional manner especially the photos to go on the internet sites. Our delight was realising the site selected for the photo shoot was just brilliant. Combined with the description of the camper confirms for us every confidence in Morrell Motors represented by yourself."
Peter & Nely Haden – Taihape
On behalf sale of Nissan Caravan Camper
Thank you for the opportunity to buy that fabulous car, it’s been a pleasure working with you over the past couple of days nice and smooth, you are good at what you do keep up the excellent work."
Hine Lum – Whangarei
Holden Commodore SV6
"Good Evening Mark,
Thanks a lot for the owner’s manual for the Forester, went for a drive to pick up a dog barrier tonight which is the longest drive since picking it up and yes it’s a nice car to drive with all the bits and pieces which makes the Aussie taxis pretty dull for comfort!
It’s really nice to own a car which is close to mint condition hence the dog barrier to keep them in the back. Pam loves driving it as well which is great. Hope you and the team have a happy Christmas."
Keith & Pam Draffin – Tauranga
Subaru Forester 2.0XS
"Thank you Morrell Motors for the quality service you have provided us, in the past 6 years since we met you, we have never looked elsewhere. Your wide variety of vehicles gave us many options to choose from and most of all you were able to source the exact vehicles we needed. We have had no problems at all because you provide quality mechanical scheduled service. The four quality vehicles we bought from you were not only in our affordable price range but were also worth every dollar we paid. We most appreciate the after sales service we continue to enjoy from the whole team, always willing to go the extra mile. We highly recommend you."
Tam & Peggy Mpofu – Taupo
Toyota Blade & BMW 320I
"We have used Morrell Motors for our vehicle purchases and servicing for almost 13 years. We have always found them to be very welcoming, friendly and professional. We have brought several good quality vehicles from there over the time we have dealt with them, and we're more than happy to travel back to Taupo to see them as we can be assured that the great service will continue."
Desmond & Amber Lockley – Mangakino
Subaru Forester 2.0XS